Topic: Toyota Apologises to the World
Toyota president Akio Toyoda said today that "the safety of customers is vital" as he apologised at a news media conference for the recall of millions of cars due to faulty accelerator pedals.
He was speaking at Nagoya, Japan and said he was "deeply sorry" for the recall of millions of cars around the world due to faulty accelerator pedals but insisted the company's vehicles were safe.
In his first media conference on the crisis, Toyoda admitted that the company faced "a moment of crisis" but pledged that "the safety of customers is vital."
The Japanese giant, which dethroned General Motors in 2008 as the world's biggest automaker, is reeling from a litany of complaints about problems ranging from unintended acceleration to brake failure
'A moment of crisis - the safety of customers is vital'
.
Toyoda, grandson of the company's founder, said he was "deeply sorry about the inconvenience to customers due to recalls across multiple regions".
"Believe me, Toyota cars are safe," he said, briefly switching from Japanese to English. "Please believe, customer-first is our priority."
He said Toyota had set up an internal investigative committee to study the problems which have led the US government and Congress to step up pressure on the Japanese company.
"As for the accelerator recalls in the US, Europe and China, repair work preparations are being made at our dealers," Toyoda said. "As soon as these preparations are completed, we will inform you
Toyota studying problem with Prius brakes
."
The under-fire president added that Toyota was studying how to handle the brake trouble with its Prius hybrid, following hundreds of complaints from drivers over a slight delay in the brake system.
"For the Prius cars that are in the hands of customers already, I have instructed that a solution be found as quickly as possible," he said. "Once the decision is made, we will inform the public."
Source: Motoring.co.za
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